| All machines are monitored continuously for |
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Uptime – unexpected disconnect from the network |
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Free Disk Space |
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CPU Usage – unexpected or protracted CPU loads |
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Memory usage – unexpected or excessive RAM usage |
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Windows System errors and alarms |
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Customer-defined events (for instance, a program fails to run) |
| All monitoring events are reported immediately for resolution |
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To the account technician on call via text messaging and email |
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To the Crossroads dispatch console |
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To the Crossroads support email account |
| Weekly maintenance of |
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Software and system configuration |
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Software updates |
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Antivirus and Spyware licenses and updates |
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Disk defragmentation |
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Windows updates |
| Backup – local and remote |
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local backup of LAN data, preferably to a separate spindle and/or machine. |
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remote backup, via the internet, to an offsite server |
| |
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one backup client included |
| |
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all network accessible files can be backed up through the backup client |
| |
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remote/mobile clients available for a $50 one-time charge |
| |
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Nightly backup (more frequently if desired) |
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Client interface allows user restore and control |
| |
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Email status report |
| Remote management |
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Software adirect to desktop management of all systems which are connected to the internetnd system configuration |
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Remote control service for users to connect between home and office |
