Instant Tech   Project Support   Managed Care   Strategic Partnership   Web Hosting   Remote Backup     Managed Care This is the basic level of support for maintaining your system on a budget. It includes daily hassle free monitoring and backups. This service will maintain a healthy computer network and saves you money. All machines are monitored continuously for Uptime – unexpected disconnect from the network Free Disk Space CPU Usage – unexpected or protracted CPU loads Memory usage – unexpected or excessive RAM usage Windows System errors and alarms Customer-defined events (for instance, a program fails to run) All monitoring events are reported immediately for resolution To the account technician on call via text messaging and email To the Crossroads dispatch console To the Crossroads support email account Weekly maintenance of Software and system configuration Software updates   Antivirus and Spyware licenses and updates   Disk defragmentation   Windows updates Backup – local and remote local backup of LAN data, preferably to a separate spindle and/or machine. remote backup, via the internet, to an offsite server     one backup client included     all network accessible files can be backed up through the backup client     remote/mobile clients available for a $50 one-time charge     Nightly backup (more frequently if desired)     Client interface allows user restore and control     Email status report Remote management Direct to desktop management of all systems which are connected to the internet Remote control service for users to connect between home and office